Privacy Policy

Introduction

Proven ROI ("we," "our," or "us") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at provenroi.com, use our services, or interact with us in any way.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request information
• Subscribe to our newsletter or marketing communications
• Engage with us through email, phone, or other communication channels
• Apply for employment opportunities
• Use our products or services

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Device identifiers and screen resolution

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested services
• To send you marketing and promotional communications (with your consent)
• To improve our website, products, and services
• To analyze website usage and trends
• To personalize your experience on our website
• To comply with legal obligations
• To protect against fraudulent or unauthorized activity

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity. These technologies include:

• Google Analytics (GA4): We use Google Analytics to understand how visitors interact with our website. This service collects data about page views, session duration, and user behavior. IP addresses are anonymized.
• Google Ads: We use Google Ads conversion tracking and remarketing to measure the effectiveness of our advertising campaigns and to show relevant ads to users who have previously visited our website. Google Ads may set cookies to track conversions and build remarketing audiences.
• HubSpot: We use HubSpot for customer relationship management and marketing automation. HubSpot may set cookies to track website interactions and improve our ability to serve you.
• Essential Cookies: These cookies are necessary for the website to function properly, such as remembering your cookie consent preferences.

By using or interacting with our website, you consent to the use of these cookies and tracking technologies as described in this policy. You may configure your browser to reject cookies or clear existing cookies at any time, though this may limit some website functionality.

Third Party Services

We may share your information with trusted third party service providers who assist us in operating our website, conducting our business, or serving you. These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Our third party partners include but are not limited to:

• Google (Analytics, Ads, Search Console)
• HubSpot (CRM, marketing automation, forms)
• Ghost (blog content management)
• Cloud hosting and infrastructure providers

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine readable format

To exercise any of these rights, please contact us at sales@provenroi.com.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your data, and the right to opt out of the sale of your personal information. We do not sell personal information.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.